dwg Casino & Sportsbook Data Care

This page describes what we collect when you use dwg and how we keep that data protected. We at dwg process personal information — such as your name, email, national ID, phone number, and payment details — only to operate our platform, verify your identity, process deposits and withdrawals, and comply with local regulations.

Our dwg privacy practice is built on transparency and minimal collection. We do not sell your data to third parties. We do not share your payment details with advertisers. We do not track your gameplay for marketing beyond our own service improvement. This policy outlines our commitments, your rights, and how to contact us if you have questions.

What Data We Collect on dwg

We collect the following information when you create and use your dwg account:

• Account information: Your email address, username, password (encrypted), and chosen display name.
• Identity verification: Your full name, national ID number, date of birth, and phone number. Some users provide a selfie for additional verification.
• Payment details: Bank account information, e-wallet identifiers (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet), or virtual account numbers (mobile banking, local payment, online payment, e-wallet). We store these securely and use them only to process your deposits and withdrawals.
• Transaction history: Records of all deposits, withdrawals, bets placed, and winnings/losses on dwg. This data is retained for compliance and dispute resolution.
• Gameplay logs: Which games you access (e.g., Liga 1 sportsbook, live roulette, Aviator slots), session duration, and bet sizes. We do not store your individual game outcomes in detail, only aggregate statistics.
• Device and access logs: Your IP address, browser type, operating system, and login timestamps. This helps us detect unauthorized access and prevent fraud.

How We Use Your Data on dwg

We use the information we collect for the following purposes:

• Account management: Creating your dwg account, verifying your identity, updating your profile, and handling password resets.
• Payment processing: Processing deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. Handling withdrawals and reconciling transactions.
• Compliance: Meeting anti-money-laundering (AML) and know-your-customer (KYC) regulations. Verifying that your location complies with our jurisdiction policy.
• Fraud prevention: Detecting and preventing unauthorized access, duplicate accounts, and suspicious betting patterns on dwg.
• Customer support: Responding to your inquiries, resolving disputes, and improving our service based on feedback.
• Platform improvement: Analyzing aggregate gameplay data to optimize game performance, identify bugs, and enhance user experience.

Third-Party Processors and Data Sharing

We share your data with external service providers only when necessary to operate dwg. These include:

• Payment processors: Banks and e-wallet operators (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment details to process transactions. We do not control their data practices; refer to their privacy policies.
• Identity verification services: We may use third-party ID verification providers to check your national ID and detect fraud. These providers access only your ID number and name, never your full transaction history.
• Compliance and regulatory authorities: We disclose data to tax authorities, financial regulators, and law enforcement when required by law. We comply with local regulations in Jakarta, Surabaya, Bandung, Medan, and other jurisdictions where dwg operates.
• Data hosting providers: Our servers may sit outside your jurisdiction. Your data is encrypted in transit and at rest.

We do not sell your data to marketing companies, data brokers, or advertisers. We do not share your payment information with third parties except as described above.

Your Rights on dwg

You have the following rights regarding your data on dwg:

• Access: You can request a copy of the personal data we hold about you. Contact our support team with a data access request, and we will provide it within 30 days.
• Correction: If your personal information is inaccurate, contact us to update it. You can modify your email, phone number, and address through your dwg account settings.
• Deletion: You can request deletion of your dwg account and associated data, subject to compliance obligations. Some data (transaction records, identity verification) may be retained for legal or regulatory purposes even after account deletion.
• Export: You can request an export of your transaction history and gameplay data in a machine-readable format.
• Objection: You can object to certain data processing (e.g., marketing emails). Opt-out options are available in your account settings.

To exercise any of these rights, contact our support team through the dwg Help section or send a request to our privacy contact email listed at the end of this policy.

How Long We Keep Your Data

We retain your data for as long as your dwg account is active, plus a retention period after closure:

• Active accounts: Data is stored for the duration you use dwg.
• Closed accounts: Transaction records and identity verification documents are retained for five years to comply with anti-money-laundering regulations and tax requirements.
• Payment and bank details: We retain these for the duration of your account plus two years, then securely delete them unless required to retain for regulatory reasons.
• Access logs and cookies: Deleted after 90 days unless required for ongoing fraud investigation.

How We Protect Your Data on dwg

We employ industry-standard security measures to protect your data:

• All data in transit is encrypted using TLS (Transport Layer Security).
• Payment details are encrypted at rest using AES-256 encryption.
• Passwords are hashed using a strong cryptographic algorithm and salted, never stored in plain text.
• We offer optional two-factor authentication (2FA) to secure your dwg login.
• Our servers are hosted in secure data centers with physical access controls and monitoring.
• We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

While we take security seriously, no system is completely immune to breach. If we discover a security incident affecting dwg user data, we will notify you and relevant authorities as required by law.

Jurisdiction and Compliance

We at dwg operate under jurisdiction-restricted access. Our service is available only where local law permits. If you access dwg from a location outside our service area, we may restrict your account. We comply with local data protection regulations in the jurisdictions where we operate, including Jakarta, Surabaya, Bandung, Medan, and other regions.

If you are in a jurisdiction with specific data protection laws (such as GDPR-equivalent requirements in certain Southeast Asian nations), we adhere to those requirements. Some rights described in this policy may be limited by local law.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will notify you via email or a notice on the dwg platform. Your continued use of dwg after such changes constitutes acceptance of the updated policy. We encourage you to review this policy regularly.

Contact dwg

If you have questions about this privacy policy, your rights, or how we handle your data on dwg, contact our privacy team:

• Email: Use the contact form in the dwg Help section or send a message through your account.
• Support portal: Submit a privacy inquiry through the dwg Help or FAQ page.
• Mailing address: Available upon request through our support team.

We will respond to your inquiry within 30 days. If you believe we have violated your privacy rights, you may also file a complaint with your local data protection authority or relevant regulatory body. Our commitment is to protect your data, keep our dwg platform secure, and respect your privacy rights.